when I signed up for virgin broadband and home phone it was agreed on the telephone that my home number would be ported over.
I was set up on 28th December 2020 and my number was working fine until yesterday - 14th January 2021. Then I get a text message from Virgin saying sorry, your home number cannot be ported over, you will need to use the new virgin one supplied at your installation.
I was never given a new number and did not agree to this.
How can I get this resolved and get my telephone number back?
Thanks for coming back to us, as the number , once the number has been disconnected it is unlikely we can get the number for you, I will be more than happy to take a look and see if anything can be done however it is possible we cannot.
so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.
I've had a look at the details and we're waiting on our Telephony Team to get back to us as they're speaking to the other Operator about the number as we did send the port request so they are investigating. I'm sorry we don't have a better update but we will get back to you as soon as we can.