Home phone not working

[BNBN1]

Our home phone hasn’t worked for at least 2 months. We’ve repeated tried calling Virgin to get it fixed and it’s not sorted out yet. So frustrating!! We can dial but no one can ring us. 

[Steven_L]

Hey BNBN1,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, I have looked into this and can see that there is an issue with the line but we would be unable to discuss this in the open forum, I will send over a private message so that we can pass account security and discuss this further, please look out for my message.

Kind Regards,

Steven_L

[goslow]

Keep good records of all the problems getting your line fixed so you can be paid the correct compensation once the connection is restored

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/automatic-compensation