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Home phone not working

HLR2
Tuning in

My landline isn't receiving or allowing me to make calls. I've checked the equipment, everything is plugged in properly. 

I've called the landline help number 3 times and each time I'm told by the automated response they are running tests and to call back in 10 minutes for tests results but have not received them. 

3 REPLIES 3

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hi HLR2, 

 

Thank you for your post. 

 

I am sorry to hear of the issues you're having with your landline here. Is there any tone at all to the handset? Is it possible as well that you've been able to check the service status page in the top right to see if there are any outages that could be the cause of this issue? 

 

Cheers, 

Ryan. 

Thank you for your response 

There's no ringing tone at all, I've also tried making a call from my mobile to my landline and it disconnects almost immediately.

I have checked the service status which reported that there are no known issues with the broadband or phone in my area 

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

No problem at all. Thank you for letting me know. 

 

I will pop you over a private message to confirm some details and take a look for you. 

 

Cheers, 

Ryan.