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Home phone not working

Tuning in

Virgin have just connected me and I am supposed to have 200gb broadband and my home phone working. I have no home phone and the broadband is 74gb.

Three lots of virgin engineers have visited and still can't give me the package I am paying for. When I go on the app it says I am not connected yet so I can't use the app. I was supposed to be connected two weeks ago. Yesterday, I got a text saying they are doing outside work on the 17th December. 

Somebody help me please as I cannot get through to Virgin to actually talk to someone.


Forum Team
Forum Team

Hi there @Winchelsea


Thank you so much for your post and welcome to the community forums! It's great to have you here. 


I am so sorry to hear that you are facing this issue with your connection and speeds. 


Can I ask if your home phone is plugged into the Hub or connected at the wall?


Is the 74GB speed coming from a WiFi or wired connection? 


Thanks again

Phone is connected to Hub3 and broadband speed is from ethernet cable to computer direct from Hub.

Thank you for popping back to me @Winchelsea.


I'm going to pop you a PM so we can look into this a bit further together, please keep your eye out for the purple envelope in the top right corner of your screen alerting you to a new message.


Thanks again