Virgin have just connected me and I am supposed to have 200gb broadband and my home phone working. I have no home phone and the broadband is 74gb.
Three lots of virgin engineers have visited and still can't give me the package I am paying for. When I go on the app it says I am not connected yet so I can't use the app. I was supposed to be connected two weeks ago. Yesterday, I got a text saying they are doing outside work on the 17th December.
Somebody help me please as I cannot get through to Virgin to actually talk to someone.
Hi there @Winchelsea
Thank you so much for your post and welcome to the community forums! It's great to have you here.
I am so sorry to hear that you are facing this issue with your connection and speeds.
Can I ask if your home phone is plugged into the Hub or connected at the wall?
Is the 74GB speed coming from a WiFi or wired connection?