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Home phone not working

Joining in


My father is 97 and his home phone is not working again.

He is vulnerable and needs it.

Please reply from Virgin.


Forum Team
Forum Team

Hi JulieL1,

Thanks for posting and sorry to hear he's having some issues with the line.

Can you confirm if he's tested another handset?

Is the phone plugged into the main socket or extension? 


Yes we have tested another handset and plugged it directly in.

The land line cuts off frequently. He is 97 and relies on the land line for carers and family and nurses. I need you to check the outside lines as the message says this phone is out of service. He specially needs it at night. I know the area checks show no issue but it's my house that has the problem with the line. Please treat this as urgent.

There is a Virgin box across the street from him which is partly open with wires hanging out.

Please can we sort this as he is vulnerable.

Thanks for confirming, 

I've arranged an engineer visit for you. 

You can view the time and date of the appointment via the online account here



I can't see the appointment sorry.

No worries JulieL1,

I'll pop you over a private message to confirm.


Thanks for joining me over private message JulieL1,

Please  let us know how the visit goes.


An engineer came out.

There was fault with the lines.

It is now fixed. Hopefully!


Thanks for your posts and replies on our help forum, JulieL1.

Glad to see you've had a visit from our technician and your landline issue seems to have resolved now.
Please, feel free to pop back here with your message should you need more help in the future.
Happy to assist you.

Forum Team

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