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Home phone not working

Joining in

I have no dial tone and can neither ring in or out. 

I've tried to raise a help ticket on the app and on website but it keeps sending me in frustrating circles. 

How can I raise an engineer request?

Thanks Neil


Forum Team
Forum Team

Hi neilapudney 

Thanks for posting and welcome to the community. I am sorry to hear of the phone line issue.
Are you plugged into the master socket? It will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo.
Do you have any other pieces of equipment connected to your phone socket? This may include; Other telephones, Personal Computers, Faxes, Modems, Satellite TV digiboxes, Micro-filters, ADSL modem or router. If so, is it more or less than three?
Finally, just some other troubleshooting to check
• Check the phone is seated in the base unit correctly & powered ON. 
• Remove all other equipment connected to telephone sockets. 
• Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in. 
Let me know 🙂

Forum Team

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