Virgin Media Community

[LisaJane237]

I haven't had a home phone since having virgin, I have just bought one but I don't have the cable that is needed to go into the back of the router. Where can you get one from?

[Martin_N]

Hi LisaJane237,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issues you're having with your landline. 

I have taken a look on our side from your profile details and it does look like the landline needs to be connected the phone line socket in the wall and not the hub. 

Can you please try this and let me know if it works. 

Many Thanks

^Martin

[LisaJane237]

Thank you, I have no phone socket, when my virgin was set up I didn't have a landline, there is no virgin phone socket anywhere and the back of the router is not working 

Not sure what to do

[Martin_N]

Thank you for that information. So as the handset isn't working in the back of router this would mean that you do need a phone line socket. 

Have you ever had any previous providers in the address? Is there a BT or Sky phone line socket?

^Martin

[LisaJane237]

Not that I can see we have lived here 2 years and only had virgin

Anything that is here, looks like a cable with a filter in is not working either?

[Martin_N]

Okay, what I will need to do now is private message you so we can look to getting this resolved. 

^Martin