Virgin Media Community

[hammerette]

Since switching back to virgin after a failed install from another provider I haven’t had a home phone line. I’m currently being billed for one but I’ve been through all the troubleshooting but still no luck with even a dial tone. Can anyone shed any light? 

[Zak_M]

Good morning @hammeretee 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your landline. 

Are you able to let me know, is your landline set up via the traditional wall socket or via the hub? 

Kind regards,

Zak_M

[hammerette]

Hi,

it’s set up via the wall socket as it was previously 

[Zak_M]

Thank you for coming back to me. 

We are going to need to get an engineer out to you,  I have taken the opportunity too book this for the next available appointment. 

You can find out the time and date by visiting your online account. 

Kind regards,

Zak_M 

[hammerette]

Thank you very much it’s appreciated