Virgin Media Community

[Frimleypete]

Hi, Broadband and Home Phone went down this morning, Broadband came back but not the home phone, no dial tone, tried alternative phone, also not working,  so definitely not the phone, must be a fault on the line external to the property.

Ran web based diagnostic test which just reports result inconclusive and gives a number to call, tried number on mobile but just got stuck in endless loop.

Is there a chat line /email you can use to contact Virgin media for help? this really is not good enough in the 21st century, Coronovirus or not!

[rifleman]

Hi Pete  Im in Frimley too   Last info is that the lines should be fixed by 15.30   Fingers crossed !

[Frimleypete]

Many thanks for that, sounds promising, at least I know we are not the only ones then, good to know:-)

[aniket]

Still down 😞

@Virgin please fix! My parents live with me and are in their 70s. We got a text from our doctors last week saying they will be calling patients in their age group from Monday to schedule COVID-19 vaccinations. This is CRITICAL to get fixed! Home phone number is the primary method as cell phone signal in our area is awful. Stress levels for my parents are through the roof. Lack of information is making it worse.

[Frimleypete]

HI Just wondered if your phone was working yet? we are still out of action.

[rifleman]

Mines now on Pete but Mums near Lakeside is still off 

[Frimleypete]

Thanks for the update, perhaps I can psych myslef up for 1hr plus wait on their help line in the morning!

[David_Bn]

Good Morning Frimleypete,

Thanks for your post and I'm sorry to see you have had issues with your landline services.

Can you please advise me if this has now been restored, or if you're still experiencing issues with the services?

We have marked the recent outage in your local area as fixed, and we would now expect your phone line to have returned 

Kindest regards,

David_Bn

[Frimleypete]

David,

Yes thank you, all working fine this morning.

Peter

[David_Bn]

Thanks for confirming for me Frimleypete,

Sorry for any inconvenience caused and we certainly do everything we can to ensure we keep the service stable moving forward

Enjoy the rest of your day

David_Bn