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griffinptr11
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Home phone not working

My home phone has no dial tone when you pick up the handset . I have tried a different handset but still nothing . When I phone the home phone number from my mobile I get a ringing tone but the phone in the house doesn’t ring . 
I have been on my virgin media account help line and they ran a service status check and it came up with “ no known issues in the area “

It then asked me to phone a number !!!

I have also logged on to live help but appear to be in a queue .

Can someone from Virgin help me out please 

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Zak_M
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Re: Home phone not working

Good afternoon @griffinptr11 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline. 

 

Are you able to let me know, how is your landline connected? 

 

Is this via the traditional wall socket or via the hub? 

 

Kind regards,

Zak_M

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