Menu
Reply
Bullet500
  • 2
  • 0
  • 0
Joining in
208 Views
Message 1 of 4
Flag for a moderator

Home phone not working

Home phone stopped working mid call. All handsets showing message pleae check phone  connection. Base set is connected. Tried to use online diagnostic route but needed to know phones colour code - by dialling a number from home phone- doh!

Have been on hold for ages .

0 Kudos
Reply
Corey_C
  • 4.77K
  • 242
  • 397
Forum Team
Forum Team
170 Views
Message 2 of 4
Flag for a moderator

Re: Home phone not working

Thanks for your post and welcome to the Community Forums, Bullet500,

 

Sorry to hear that you've had landline issues. I've run remote diagnostics and our checks show the line to be OK, Our records show that you contacted us yesterday. Is everything OK on your end?

 

Cheers,

Corey C

0 Kudos
Reply
Bullet500
  • 2
  • 0
  • 0
Joining in
165 Views
Message 3 of 4
Flag for a moderator

Re: Home phone not working

Hi Corey

Initially tried to speak to Virgin on mobile but kept on hold for 30 minutes so I gave up.

Virgin then called back but caller could not resolve issue passed call on to different team but I was left waiting. After 40 minutes  I hung up . Checked phone at 11 pm and was working.

0 Kudos
Reply
Corey_C
  • 4.77K
  • 242
  • 397
Forum Team
Forum Team
161 Views
Message 4 of 4
Flag for a moderator

Re: Home phone not working

Thanks for replying, Bullet500,

 

Apologies for the wait times. Glad to hear the phone line was sorted.

 

Cheers,

Corey C

0 Kudos
Reply