I received a replacement hub3 today, as a result of having persistently slow broadband speeds, but now my home phone does not work - no dial tone. I reconnected the old hub but still have no dial tone on the home phone. Tried calling VM but lines are closed. Does anyone have any suggestions of things I can try to get it working? I have already rebooted the hub but this didn’t work. Website says there are no outages in the area.
I had this problem and I'm afraid only virgin can enable the telephone port at their end. It's a case of phoning 0345-454-1111 from a mobile and it may bring up option of a new quickstart package has been sent and to activate press 1 once you confirm your account or home phone number on the automated service. If it don't give you that message then you will need to speak to faults but I would definitely phone that number and they will send signals if it mentions about activating the equipment then your phone service will work.
Welcome to our Community and thanks so much for your first post - sorry to understand that you had some issues with your landline after getting a replacement Hub delivered. I have managed to locate your account from your forum information and can see that a technician was initially booked for this issue but has subsequently been cancelled after being contacted by the account holder.
Everything is looking to be provisioned correctly from this end and I do hope that things are back up and running for you at home also; If you are indeed still having any issues please do not hesitate to get back in touch and we'll be more than happy to help you out
It’s working now thanks. I had an engineer booked but then lost internet For about 15 mins briefly the day before they were due ( I assume you did something remotely) and it started working after that. I then cancelled the visit.