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JanineJ9
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Home phone not working

No ring tone at all when wanting to use and doesnt ring out at all. When I have rung the home phone from another phone it says its ringing but the actual home phone doesnt make a sound. Was like that for a few weeks and ordered a new phone, thinking it was that. New phone plugged in and same problem.

Did the any fault to line test and it says it's ok. But it isnt as I can ring out and no one can ring me.

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Steve_O1
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Re: Home phone not working

Hi JanineJ9,

Sounds like something has gone wrong our end. Have you tried contacting customer care to book an engineer?

Thanks,

Steve

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Shaun_H
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Re: Home phone not working

Hi,
If youd like to send me a Private message with your account number, area reference and address, i can look into this for you?

Thanks
Shaun
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Retro-Tech
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Helpful Answer

Re: Home phone not working

Hi,


Have you managed to resolve this yet? If not I might be able to help - but may require account and area reference details If you still have an issue send me a private message.

I will need to test your services remotely.

To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any personal info in this thread as it's public.


Here to help! I'm a technician helping out whilst working from home. Find out more