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Nataliebx
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Home phone not working- rude staff

So my landline won’t dial out and I was speaking to a lovely man who put me through to second tier support or something and she let me explain the issue and then put them phone down. No call back or anything and I had just been on the phone for a while to get that far. So I don’t know how to go about getting my landline working.   

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Emma_C
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Re: Home phone not working- rude staff

Hi Nataliebx, 

Thanks for your post and welcome to our community. 

I am really sorry that you're having some issues with your landline and the experience you've had over the phone. I can assure you this isn't the level of service we aim to provide. 

 

Can I ask what else is happening with the landline? Are you just unable to call out or can nobody ring in? Is there a dial tone when you pick it up?

Let us know and we'll see what we can do from here. 

Emma_C - Forum Team
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