Virgin Media Community

[RhodesyLA]

Hi

my home phone no longer works (can’t receive incoming or make out going calls).  I’m presuming it’s down to the changeover but I’ve never received an adapter to allow me to plug the phone into the hub. Can one please be sent out.

Thanks

Lisa 

[Client62]

To discover if the switch to VOIP has occurred.

Connect to the internet hub at http://192.168.0.1   use the HUB password from the label on the bottom.

Once logged in look for the Hub status info it shows if the Hub has Telephone Enabled or Disabled.

[mpmc]

While you wait for a VM staff member to reply and send you out an adapter, you could...

• If you have one, use an ADSL/VDSL filter (if you have one with the right male RJ11 connector)
• Purchase your own RJ11 to BT from Amazon for next day
• Or if your phone is modern enough and has a removable line cable, replace that with one from an old DSL modem.

HTH

[Matthew_ML]

Hey RhodesyLA, thank you for reaching out and I am sorry you are having some issues since the VOIP changeover.

I am going to send you a PM so we can look at getting you one ordered.

Please do look out for the purple envelope. Thanks