Home phone not working following switch over

[Eyelife]

Switch over date was messaged to me and confirmed it had taken place, to this day no phone signal. Can not get through to technical for support, tried over a few days, very poor. I have reset Hub5, plugged in BT phone line into back of router, still no ring tone. 

All pre-sales and communication was brilliant and the instal technicians were fantastic (Comex contractors for Virgin). Regretably phone number migration had not been processed so I would have to wait 7-10 days.

I really didn't want to believe all the negative comments about after sales support, but beginning to believe it now.

[Eyelife]

Switch over date was messaged to me and confirmed it had taken place, to this day no phone signal. Can not get through to technical for support, tried over a few days, very poor. I have reset Hub5, plugged in BT phone line into back of router, still no ring tone. 

All pre-sales and communication was brilliant and the instal technicians were fantastic (Comex contractors for Virgin). Regretably phone number migration had not been processed so I would have to wait 7-10 days.

I really didn't want to believe all the negative comments about after sales support, but beginning to believe it now.

[Martin_N]

Hi Eyelife,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your landline issue. 

Have you tried putting the handset back into the phone socket?

^Martin

[Eyelife]

Martin, Line cut off by current provider and Virgin slow in instructing number to be migrated over. Should happen any day with Virgin tech calling in next week.

[Ilyas_Y]

Thanks for the reply @Eyelife.

Let us know how it goes with the technician and we can follow up from there.

Kind regards,
Ilyas.