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JDG1971
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Home phone not working and got cut off mid call.

Rang VM (on personal mobile at great cost) and on hold for 31 minutes before speaking to advisor. Got cut off when transferred to supervisor. VM called me back on broken phone line so couldn't discuss. Back on mobile phone on hold again.

Could a VM moderator contact me to discuss?

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Beth_G
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Re: Home phone not working and got cut off mid call.

Hi JDG1971,

 

Thanks so much for joining and posting on our community forums; welcome!

 

I really am sorry to hear about your overall experience when you contacted our customer service helpline and for the landline issues, I can imagine that this must have been quite frustrating.

 

Can you please let us know if you are still having trouble with your landline? We'd love to help more from here if you are. But of course, if you have been able to get the issues sorted then that's great.

 

Just let us know 🙂

 

Beth

 

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