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DansDen
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Home phone not working after switch to fibre

I switched over to the fibre phone yesterday. I followed the instructions but since then I have not been able to make or receive calls using my phone. I have rebooted my hub 4 and reset it but still nothing. I have tried both a cordless and corded phone and neither are working. I can’t call the helpline as I don’t have any credit in my payg mobile. Can someone please help

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Laurie_C
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Re: Home phone not working after switch to fibre

Hi DansDen,

 

Thanks for getting in touch. I'm sorry that you're having some problems with your phone services.

 

I'd be more than happy to look into this for you. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,
Laurie

Laurie_C
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DansDen
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Re: Home phone not working after switch to fibre

Can someone please with this?? Laurie sent me a pm on Saturday, but nothing has been solved, or even started to be solved! I have been without a landline all weekend. 

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DansDen
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Re: Home phone not working after switch to fibre

I am now on day 6 of no home phone!!! I was told that IT were looking at it and it would be back on overnight last night, checked this morning and nothing. I need this fixed ASAP 

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