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Home phone not working after switch over

Tuning in

Hi I've plugged the base unit into fibre adapter, and into router as per instructions.  

If i call number off my mobile line rings, but does not ring or seem to be received on landline.  Also no dialing tone on handset.  Can someone help please. Could it be handset not compatiable.  

Thanks Claire. 


Forum Team
Forum Team

Hi Claire,

Thanks for your post, welcome to the Community Forums!

I'm sorry to hear you don't seem to be receiving a connection through your Hub. We can see that your switchover was due to be completed by 22nd June, however this doesn't appear to have happened. Are you still unable to receive a connection through the master socket?

Let us know 😊


Yes can receive calls , but cant make them.  Thanks for your help.  

Hi Claire,

Thanks for getting back to us. What happens exactly when you try to make outgoing calls? Do you receive a specific error message?

Thank you


Says please wait on hand set.  Thanks 

Hi Claire,

Thank you. What I'll do is pop you over a private message so I can take your account details and look into this a little more closely with you.

Look out for my message at the white envelope 😊