Virgin Media Community

[Marimar7]

Help, why has my landline stopped ringing, I can dial out & I can answer calls if I know someone is ringing me, I have tried 3 different phones in socket so I know it is not the phone causing issues, it is just not making any noise on incoming calls 

[David_Bn]

Good Afternoon @Marimar7, thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing with the landline

Can you tell me when you tried to use the phones in the master socket, have the phones been the only piece of equipment attached to the line when tested?

We'd need to rule out any extension sockets causing any disturbance

Kindest regards,

David_Bn

[Marimar7]

Yes, I have no extensions 

[David_Bn]

Thanks for confirming, check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn