Virgin Media Community

[rjday]

Just found out that our home phone is not receiving calls. 
it has a dialling tone and rings out but no incoming calls have been registered since 20/01/2021. 
Can’t leave voicemail either. 
Can anyone help please?

[Zak_M]

Good afternoon @rjday 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your landline. 

Are you able to let me know, is your landline connected via the hub or the traditional wall socket? 

Kind regards,

Zak_M 

[rjday]

It is via a traditional wall socket. 

[Zak_M]

Thank you for confirming that for me. 

I know it sounds really simple, are you able to try another handset to see if you are still having the same issue? 

Kind regards,

Zak_M

[rjday]

I bought a new handset this morning to try this. Same problem with new handset. 

[Zak_M]

Thank you for trying that. 

I have just had a look over your account, I can see that you have spoken with someone regarding this, It is sitting with the correct team. 

They should get back to you as soon as possible. 

Kind regards,

Zak_M

[rjday]

• Many thanks. 

[rjday]

Technician arrived as promised. 
Repair completed without visiting the house. 
Apparently low voltage at exchange. 

[Paul_DN]

Hi rjday,

Thank you for coming back to us and for the update, glad to hear this has now been resolved, if you do have any further issues please do not hesitate to let us know.

Kind regards

Paul.