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Home phone not ringing after outage

Hello I am Posting on behalf of my 97 year old grandfather.

He only has a virgin home phone and had a recent outage which was last week.

when the service resumed he could make outgoing calls but the phone wont ring on incoming calls but they ring on the callers end and if I pick up his phone while phoning with my mobile it connects just no ringing sound when they are phoned.

I have change the phones with new ones and they still don't ring.

I tried 150 to report the fault but he either does not have a password or being 97 years old cant remember it. so is there a way I can report this fault without going through the password thing. 



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Forum Team (Retired) David_Pn
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Re: Home phone not ringing after outage

Hi there debblee


Welcome to our community forum pages and thank you for posting.


We are sorry to hear that your grandfather is experiencing issues with his landline. We apologise for the inconvenience caused by this and we appreciate that you are keen to get this resolved.


So that we can help we'll send you a private message to confirm some details. 


Keep an eye out for the envelope at the top right of the screen. 

Forum Team

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