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Home phone not recieving calls

RossWhite
Joining in

Can make outgoing calls fine but not recieving incoming calls. Phone does not ring or show missed call. Caller hears ringing at their end but our phone does nothing. 

Have tried a different phone, different leads etc. No change.

16 REPLIES 16

Sorry you're waiting on a reply RossWhite,

Can you confirm if you're still unable to respond to my colleagues PM?

Alex_Rm

RossWhite
Joining in

The PM's are still just showing that error message. 

Thanks for checking, and sorry again for the delays.

The agent will respond as soon as they are in the office.

Alex_Rm

RossWhite
Joining in

Still haven't heard from anyone. Haven't been able to receive phone calls for over a week now. 

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Sorry to hear this @RossWhite,

When was the last time that you reached out via the email given?

Joe

RossWhite
Joining in

Weds 13th, Thurs 14th. Then again today. No reply to any of them.

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Thanks for getting back to us @RossWhite,

I have flagged this back through to the agent, they will come back to you as soon as they can.

Joe