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pssidh
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Home phone not recieving calls. Please help

Please help. I can't receive phone calls. I am a doctor and do on call from home. I can make calls. When I check I get messages saying my phone is engaged. But I can call from the phone! I can not get through to a human. I spent 53 minutes on my mobile trying to get through and had to cut off when I got a call from work. If anyone has any idea how to fix this or who to call please help. 

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Zak_M
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Re: Home phone not recieving calls. Please help

Good morning @pssidh

 

Welcome to the forums and thank you for taking the time to post.

 

I am sorry to hear that we have had some issues with your landline services. Are you able to let us know how your landline is connected? Is it via the the traditional wall socket or are you contacted via the hub?

 

Kind regards,

Zak_M 

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pssidh
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Re: Home phone not recieving calls. Please help

Traditional wall socket

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Zak_M
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Re: Home phone not recieving calls. Please help

Thank you for coming back to me, 

 

We are going to need to send out a tech to come and have a further look into this, are you able to confirm if there is a time or date that isn't suitable for you? 

 

Kind regards,

Zak_M 

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pssidh
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Re: Home phone not recieving calls. Please help

Mon, Tue and Wed are bad. Thur and Friday are good days.

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Emily_G
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Re: Home phone not recieving calls. Please help

Sorry for the confusion Pssidh.

 

There's currently an area fault listed that may be the reason for the issues you're experiencing, I'll include the information on this below.

 

Reference: C01150463

 

It was scheduled to complete at 1500 which was 2 minutes ago but is still showing so it may just be currently waiting for an update. 

 

Thanks, Emily.

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pssidh
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Re: Home phone not recieving calls. Please help

Hi. More than a day later and no sign of my home phone working. This is terrible.

I can't do anything about it and nobody in Virgin media can give me the straight story of when my phone will work.

Sad reflection on your company. Worse of all I can't even talk to anyone about leaving. Trapped

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Emma_C
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Re: Home phone not recieving calls. Please help

Really sorry about this @pssidh,

I've now booked an engineer visit for you as you're still having this issue. 

Please log into your online account to view the time and date we'll be attending, if this does not suit then you can book another slot online. 

You'll also need to ensure somebody over the age of 18 is in the property at the time. 

Let us know how the visit goes. 

Thanks 

Emma_C - Forum Team
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pssidh
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Re: Home phone not recieving calls. Please help

So an engineer came out and fiddled in the box and my home phone worked for a day or 2. This morning it is completely DEAD. I need to get away from your incompetent company. HELP before my next call which is on Monday. I am a surgeon covering sick patients! You don't get that?

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Jodi_S
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Re: Home phone not recieving calls. Please help

Hi pssidh,

 

Thanks for coming back to us with an update. Really sorry to hear that you're landline has now has not dial tone at all, have you been able to try an alternative handset in the socket to eliminate the equipment?

 

Also if you have any extension sockets to make sure these are unplugged. 

 

Please can you try the above first? If the issues persist we will get a technician booked in for another visit to find our why you are without a working landline again.

 

Kind regards Jodi

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