Please help. I can't receive phone calls. I am a doctor and do on call from home. I can make calls. When I check I get messages saying my phone is engaged. But I can call from the phone! I can not get through to a human. I spent 53 minutes on my mobile trying to get through and had to cut off when I got a call from work. If anyone has any idea how to fix this or who to call please help.
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that we have had some issues with your landline services. Are you able to let us know how your landline is connected? Is it via the the traditional wall socket or are you contacted via the hub?
So an engineer came out and fiddled in the box and my home phone worked for a day or 2. This morning it is completely DEAD. I need to get away from your incompetent company. HELP before my next call which is on Monday. I am a surgeon covering sick patients! You don't get that?
Thanks for coming back to us with an update. Really sorry to hear that you're landline has now has not dial tone at all, have you been able to try an alternative handset in the socket to eliminate the equipment?
Also if you have any extension sockets to make sure these are unplugged.
Please can you try the above first? If the issues persist we will get a technician booked in for another visit to find our why you are without a working landline again.