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Home phone not able to make or receive calls

Just joined

We have had no landline for nearly a week. We work from home so this is a nightmare. An engineer came but said it was because of some swithover. Fitted something and told us it would work in a couple of hours. It doesn't. In the old days with BT this was known as ringing at the exchange. They would quickly rectify the problem. Why can't Virgin fix this?



If your fault was caused by VM's switchover programme

VM should have advised you that was happening in advance. If you have been 'switched' you would plug your phone into the TEL1 socket on the back of the VM hub via the adapter provided by VM.



If this does not work, you can log into the VM hub and see if it shows that 'telephony' is 'ready/enabled' on the welcome page after you log in.

Also worth checking if there is any dial tone on your old socket. Sounds like your were meant to be switched already but, in some past topics on here, the old sockets still functioned if the switch was not completed properly (think you are probably likely to be out of luck here though from what you have already said).

One of the VM forum team will reply here within a few days and will provide further help.

Forum Team
Forum Team

Hey @sdouglaswatson8 thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the landline service after the switchover.
As @goslow has mentioned, this should have been relayed to you earlier, may I ask if you've tried the advice given by them?
Is the service restored or still down? Let us know and I can assist further for you.

Kind regards,

Forum Team

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