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Home phone no dial tone

Hi my home phone has no dial tone and I have discovered when you ring it, it’s engaged and has been for last 3 days!!

I have tried : unplugging from socket and  Running virgin media test on live says no problem 

phone fully charged

can anyone help? Does it need engineer?

thanks

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Re: Home phone no dial tone

Thanks for the post MrsSno1 and welcome to our community.

 

As you've run through a few tests we've booked the next available appointment for you using the forum information.

 

Please check on the details of the appointment and reschedule if needed on your My Virgin Media account.

 

Thanks, Emily.