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kram2009
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Home phone no dial tone (Check phone line) GU14 area

Been having issue with our landline 'Check phone line' message, we can call it and hear that it ringing but we don't receive anything and can't call out as there's no dial tone. It's been like this for months, I get that there's a lockdown right now but can someone help out please. I also run the diagnostic online but it's not always reliable, it says that there's no fault but clearly there is.

Thanks

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Emily_G
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Re: Home phone no dial tone (Check phone line) GU14 area

Thank you for your post Kram2009 and welcome to our community.

 

Can we please confirm if you've been able to try an alternative handset in the connection? This will just remove the handset from the equation for us. 

 

Can you also please double check all the wires are securely inserted in their ports?

 

Let us know how this goes.

 

Thank you, Emily.

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kram2009
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Re: Home phone no dial tone (Check phone line) GU14 area

Hi Emily,
We had the same issue before and when an engineer came he said it was the actual line that was faulty. But it keeps happening and its quite frustrating, we even bought a new handset. All wires are secure, though even tried connecting it to Hub 3 just to see if it'd work but didn't still says 'Check phone line'.

Mark

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Emily_G
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Re: Home phone no dial tone (Check phone line) GU14 area

Thank you for confirming, we'll go through some security over a private message and book in an engineer appointment to investigate this further for you then.

 

Please respond to this by going to the purple envelope in the top right of your screen.

 

Thank you, Emily.

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