Virgin Media Community

[KirstyJPL]

I have a dial tone on my home phone but when I dial any number I get the engaged tone.  When people try to phone me (and I try to phone myself from my mobile) there’s also an engaged tone.  I had one phone call from a relative who had tried for 2 hours to reach me and suddenly got through last night but it’s back to an engaged tone again!  Tv and WiFi working perfectly.

It’s been like this for the last 2 days.  Anyone else having problems or have any thoughts?

[Robert_P1]

Hi,

Have you tried connect a different handset?

If there are any extension cables in between can you disconnect it and plug the phone directly in the phone socket from the wall?

If you have a cordless phone have you tried replacing the batteries and made sure all handsets are placed properly in the bases?

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Fancy £50 off your bill? Ask me how and you might just get it!
Rob