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helpme14
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Home phone never worked

I joined Virgin last February and my home phone has never worked since the swop over.  I finally have time to sort out now and can only find this forum to ask - I would rather talk to someone at Virgin, but I will give it a go.  The phone is plugged into a wall socket and when you call it or try to call out there is nothing working. Help

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Aaron2
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Re: Home phone never worked

You may be on 21CV which means it needs to be plugged in the Hub, did you receive the adapter in the quick stat kit?


** I work for VirginMedia but all opinions posted here are my own.
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helpme14
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Re: Home phone never worked

What would that look like - never told anything about this

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John_GS
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Re: Home phone never worked

Hi helpme14

 

Thanks for posting and welcome to the community.

 

You wouldn't have happened to have ported your landline number out to a new provider in the last few months would you?

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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