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Lauren11
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Home phone never worked

My home phone has never worked and I have contacted virgin no end still no repair

contract ends in feb so am going to cancel whole service especially if no one contacts me. I may not need the house phone but it could be handy for family if I out

 

also want to discuss renewal of contract if this gets sorted ?? And they can match other suppliers 

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Steven_L
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Re: Home phone never worked

Hey @Lauren11,

 

Sorry to hear of the issues that you're having wirth your home phone and that we haven't been able to fix it. Have the team confirmed what the issues with the line actually are?

 

Please could you confirm if you have dial tone?

 

Are you able to make calls?

 

Are you able to take calls?

 

Do you have any issues calling or getting calls from mobiles?

 

Regards

Steven_L

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Lauren11
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Re: Home phone never worked

I have reported several times my home phone doesn’t work

i have three separate sockets in my house have tried them all 

can’t tell you home phone number never been told it 

 

contracts up for renewal in feb if this is not fixed I will not be renewing feel like I have paid for half a service 

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Steven_L
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Re: Home phone never worked

Hey @Lauren11,

 

Just to confirm, have looked on to our system and your phone line is supplied by your broadband hub not the traditional phone line socket.

 

Are you plugging your phone into the wall sockets or your broadband hub?

Please can you try to plug your phone into your hub, if you haven't already done so and let me know if this works.

 

Regards

Steven_L

 

 

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Lauren11
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Re: Home phone never worked

That’s great but I don’t think we have been given the right connectors to do that and why has no one ever mentioned this before 

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Corey_C
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Re: Home phone never worked

Thanks for replying, Lauren11,

 

The connectors would be packaged with the hub, were you able to locate the connectors?

 

Cheers,

Corey C

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Lauren11
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Re: Home phone never worked

Unfortunately no I will try to purchase today 

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Corey_C
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Re: Home phone never worked

OK if you don't have the box anymore or the adapters, I can see about getting them sent.

 

Cheers,

Corey C

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Lauren11
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Re: Home phone never worked

Thank you that would be much appreciated 

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Corey_C
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Re: Home phone never worked

You're welcome, Lauren.

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