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Home phone - lost number

Joining in


migrated to digital phone line. Lost original home number I’ve had for 15+ years. Contacted customer services- told I would get it back . Nothing!!

help please


Forum Team
Forum Team

Hi Jeremys999,

Thank you for your post and welcome to our forums 🙂
I am so sorry to hear your number is lost, with the migration have you come from another provider or was this going from a socket to the lines over the internet?


Hi Zoie,

thanks for your mail- it was moving from socket to internet and virgin has been my phone provider for years.

any help to get back my number would be great


Hi @Jeremys999, thanks for the reply.

May I ask how you know the numbers gone?
Have you tried to ring the landline from a mobile?
Or is it that the dialing tone is dead?
Let us know.

Kind regards.

Forum Team

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Hi Ilyas,

no- just told by virgin media of my new number. I immediately called customer services, and they told me they would port my old number but nothing has happened.

any help would be appreciated 


many thanks


Thanks for coming back to us @Jeremys999, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.