Home phone line not working

[a19]

Hi,

After a recent engineer visit where he boosted speed from the cabinet due to some issue, our home line connected to wall box is not working with no dial tones or incoming calls.

How do I report the issue?

[John_GS]

Hi @a19 

Thanks for posting. I am sorry to hear your phone line isn't working. May I ask, can you connect your phone line to the telephone port one please on the router? This should fix it.

Best wishes.

[a19]

Hi, 

Thanks I've tried this and it still does not work.

[John_GS]

Thanks for coming back to me. Are you connected with the adapter to the telephone port one or direct to it? 

Best,

[a19]

It was originally working connected to a wall port, I have tried it direct to the router and still not working, I have also tried a different phone

[John_GS]

I'll send you a PM to confirm some details

Best wishes.