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Pwaclawek
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Home phone line is dead

Unable to get hold of anyone at virgin.  Our family home phone line is dead and I need to work from home and the WiFi is not working.  Please can someone get back to me and let me know if an engineer is working on it 

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John_GS
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Re: Home phone line is dead

Hi Pwaclawek

 

Thanks for posting and welcome to the community. I am sorry to hear of the phone line fault. 

 

There is a known fault from checking the systems. Fault reference is F008677477. The estimated fix date is 6pm tonight

 

Kind regards,

John_GS
Forum Team


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Pwaclawek
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Re: Home phone line is dead

Please can we have an update, this is the 3rd day it’s not been working and I need to work!! I know already the system says it’s 10am now, but what it the actual fault and how do you know it’s connected to my dead line.  The customer service system is a joke, all we all want to do is get through to someone on the line and log a call or get an update.  

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Gareth_L
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Re: Home phone line is dead

Hello Pwaclawek

I have just checked that F00 number and this appears to have been fixed now 

Can you please confirm that everything is now working again

Gareth_L

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