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ste196
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Home phone line fault

For  over a week now my land line has had a fault. 

Not able to phone out or take incoming calls. Message on phone display shows " LINE CORD ERROR". Tried other phones with same result. 

Ran the service status and comes back no faults found in your area. Can not speak to anyone at Virgin Media about ongoing issues as call centres closed. 

 

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Martin_N
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Re: Home phone line fault

Hi ste196,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issues you're having. 

 

I will send you a private message so we can look into this. 

 

^Martin

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Essxmale
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Re: Home phone line fault

We have a fault on our home phone cannot make or receive calls on the display it says. Check phone line , we have run status checks and says it’s all ok ! We cannot contact anybody ! 

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ste196
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Re: Home phone line fault

Join the community help and advice via Virgin media app. If you have a mobile phone phone them tel No. 03454541111.

Hope.you get sorted real soon. 

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David_Bn
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Re: Home phone line fault

Hi Essxmale,

 

Thanks for your post and a very warm welcome to you!

 

Can you please remove any pieces of equipment from the extension cables and then unplug and then re-plug the handset in to see if the status changes and you get a dial tone?

 

Kindest regards,

 

David_Bn

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ste196
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Re: Home phone line fault

Thanks for advice. Engineer called yesterday and found snapped cable to outside of home. 

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