Virgin Media Community

[Batman0071]

My phone line has been dead for two days, I have checked service on line. Phone is plugged into wall socket .

[Chris_W1 · Accepted solution]

HI Batman0071, thanks for the message, can you try plugging the phone line into the hub to see if anything changes? Chris

[Batman0071]

Thanks for the response,

My phone has a different plug and will not go into the hub.

[Chris_W1 · Accepted solution]

Hi Batman0071

We have booked an engineer for the below. 

 Sch Date: 22/02/21 
 Sch Time: 4-7PM    

Chris

[Batman0071]

My phone line was repaired yesterday by an engineer but now I have no incoming caller id or 1471 service available.

Help please 

[Chris_W1]

Hi Batman0071, thanks for the message and sorry to hear that the services are not working, can you try it now and see if everything is working fine? Chris

[Batman0071]

Great, all working fine, thanks very much.

[Chris_W1]

Hi Batman0071, thanks for the reply and we are glad to hear that everything is now working, please let us know if anything changes? Chris