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Macushla
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Home phone issue

On Landline incoming calls intermittent fault getting worse. I answer but silence although caller can hear ringing tone. No problem with outgoing calls. Tried calling 150  ut continually engaged

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Gareth_L
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Message 2 of 16
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Re: Home phone issue

Hello macushla,

Sorry to hear about your faulty line
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Message 3 of 16
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Re: Home phone issue

Hello Macushla

Thanks for your update 

Can you let us know how the engineers visit goes please 

Gareth_L

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Macushla
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Re: Home phone issue

I will do, Gareth.

Macushla

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Macushla
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Re: Home phone issue

Gareth

The Engineer called and ran tests. Two cables have been replaced at the Junction Box which seems to have sorted the problem. He will monitor. 

Macushla

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Gareth_L
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Message 6 of 16
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Re: Home phone issue

Thats great news Macushla

Thanks for the update 

Can you please let me know how things are over the weekend 

Gareth_L

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Macushla
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Message 7 of 16
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Re: Home phone issue

Gareth

I spoke too soon. It is now randomly cutting incoming calls again. I will let the Engineer know when he calls to monitor the situation

Macushla

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Beth_G
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Message 8 of 16
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Re: Home phone issue

Hi Macushla, 

 

Thank you for letting us know, sorry to hear this was still an issue for you yesterday.

 

Was the engineer who called round able to look into this for you and get things sorted? Let us know if we can still help.

 

Kind regards,

 

Beth

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Macushla
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Re: Home phone issue

Hi Beth

A senior engineer will have to check it out on Monday. Fingers crossed

Macushla

 

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Steven_L
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Message 10 of 16
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Re: Home phone issue

Thanks for the update @Macushla, has this the visit by the senior engineer been arranged for you?

 

 

Regards

Steven_L

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