Hi
Really hoping someone can help please. I've looked all over help sections and other forums but struggling to find the answer.
Purchased an amazon dect phone. Connected it to openreach bt phone socket. The phone had a dial tone but when tried to make calls kept saying the number had not been recognised (although it was definitely a real number).
Thereafter we tried connecting it to the hub, we purchased an adapter to connect the phone wire to the hub, but when tried to use there is no dial tone and can't make calls.
I've also looked back at correspondence and struggling to find my virgin phone number.
Virgin contact email isn't accepting emails and I can't find the live chat option.
Tried phoning but says I need an engineer to attend which trying to avoid as we are self isolating.
Is there anything I'm missing/anything I can do to get the phone working myself please? Even if I need to order some kind of home installation kit?
Any guidance is hugely appreciated.
Many thanks