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Home phone is dead

My Uncle and Aunt's home phone is dead and has been for several weeks. I posted here yesterday but I have not had a response. They are in their 80s and they live with a relative who is more than 100 years old and very vulnerable.

Can anyone help please?

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Re: Home phone is dead

Hi I’m Chris a Virgin media Tech

Could you please private message me your account number as well as address or your VM landline number. You can access my private messaging by hovering over my name. I can then run some diagnostics on your equipment and see further into your issue.

If you found this information useful or the issue was resolved, please give feedback by clicking the thumbs up Kudos icon and marking as a helpful answer.                                                                                                         

If you would like to learn more about receiving £50 of your bill please private message me.

Kind Regards          

Chris VMTech


Here to help! I'm a technician helping out whilst working from home. Find out more