if youd like to send me a private message with your account number, area reference and address, I can look into this for you.
I am a Virgin Media field technician working on a 2nd line support project. All and any advice given is based on my experience in the field or my personal experiences with my own equipment at home. If my answer was helpful to you please mark as helpful or consider leaving some kudos.
¤ Why not save yourself £50 by referring a friend to Virgin Media. For more info please DM me ¤
Here to help! I'm a technician helping out whilst working from home. Find out more