Home phone incoming calls cut off with static

[Steve1947]

Calling my house number the caller hears two rings at most, followed by a burst of "static" noise. The call is then terminated. I have tested and verified this myself by calling in from my own mobile. I have also swapped handsets around and even tried with no handset at all connected - the result is just the same no matter what I do. Some weeks ago I reported a previous occurrence of this fault and an engineer visit was set up. However, the fault disappeared on the day before the appointment so I cancelled. Unfortunately it returned just two days later so I have had to use 1471 or a caller display to identify and call all my callers back.

Regards, Steve Brunt

[Gareth_L · Accepted solution]

Hello Steve1947.

Thank you for your post regarding the landline fault.

Sorry the same issue has reared its ugly head again.

Can I send you a private message to gain access to your account.

Once we have passed security, I can arrange for a Technicians visit.

If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L