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Home phone ie dead

Joining in

My landline is still dead and I  can't report it as virgin computerised systems just send me in circles and do not give the option to speak to a real person to report the fault. I've been trying on the Computer for three days now and my friend has been phoning the 150 number as well for the same time. Virgin systems just keep saying there are no issues for LU2 8SR.  Anyone else have dead phone at this postcode?