My home phone hasn't worked for three days and I'm unable to contact Virgin to find out what the status of fixing it is. I have been holding on the phone for over 1 1/2 hours, sent numerous complaints, done the chat / message us drill and can't reach anyone who can tell me when my phone line will be restored.
Anyone have an ideas. The current situation is unacceptable.
Sometimes it says there is no issue and other times it says they know there is a problem and an engineer is looking into it.
Is your landline connected via the hub (21CV) or via the traditional socket?
Are you able to try an alternative handset?
Yes, I've got a standard phone for emergencies/power cuts and tried it in the master socket and still only get a busy signal.
Are you able to make or receive any calls?
I have been unable to make or receive any calls.
Is there a dial tone?
No, there is only a busy signal.
Yesterday (Monday) the phone started working normally with first the Virgin notification of a voice mail message, which I cleared and then the normal, steady dial tone was available.
This morning, when my wife has tried to call the doctor surgery the same busy signal is present, blocking the ability to make or receive calls. Yes, we have a mobile but the reception is poor at in the WD7 area we live in and you have to hang out the upstairs window to get a marginal signal to speak to anyone. Therefore, it is critical that we have a reliable landline. That is what I'm paying £19 a month for.
I've filed a complaint with OFCOM but they say they won't look into it for 6-8 weeks.