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Home phone disabled

Not applicable

We are in the 30 day notice period which ends on 29/11/23 after deciding not to continue with our contract.As soon as we agreed on the termination date someone at Virgin turned off our landline which we are still paying for.We eventually got through to their ‘help centre’ on our mobile and explained the situation to the Virgin agent who unfortunately for us was of Far Eastern race and we could hardly understand anything the lady was saying!,although we did catch it was turned off in error.It’s still off three days later and we have no idea how to resolve the problem.I am expecting a phone consultation from our local hospital shortly which is of great importance.The TV and broadband are still running.Anyone got any ideas?.




Super solver

This is becoming an increasingly prevailant and serious trend. 

The VM forum team needs to acknowledge the wider issue, pin official posts to the main forum boards with regular updates, and urgently escalate and chase the matter internally. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here