Home phone dial tone problem

[Groobmeister]

My landline dial tone is beeping but there are no messages. Previous answers have suggested dialling 1571 to turn off the messaging service and then turn it on again, but when I dial 1571, there is no option to turn off the service. Is this something that Virgin Media have to deal with?

[Steven_L]

Hey Groobmeister,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, I have looked into this and can see that you have a technician visit booked in to resolve the issues.

Please can you let us know how the visit goes.

Kind Regards,

Steven_L