Home phone dead

[jackieh61]

My landline completely dead no dial tone no ringing, when calling home phone from a mobile it goes straight to voicemail .Tried different phone and rebooted hub. No service issues in my area according to virgin . Had this happen 2 months ago as well . Been sent an adapter for hub but no letter telling me I’m switched over yet.

[Adri_G]

Hi @jackieh61,

Welcome to our community forums and thank you for your first posts. Sorry to hear you have been having issues with your landline service. We can understand the inconvenience caused. Based on the tests you have run and the possibility of a switchover, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,