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Home phone can't receive calls

Hi

For several weeks we haven't been able to receive any calls on my landline. I have rang my mobile from the home phone and everything works as normal. 

I have ran the online diagnostics any that seems fine too, any suggestions?

Thanks 

 

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Re: Home phone can't receive calls

Hey Vanmills and welcome to the community,

 

I apologise for the issues that you've been having with your telephone service.

 

Having looked into your account and performed some tests on the line and the network and found that there might be an issue in your local cabinet.

 

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Order tracking.

 

Regards

Steven_L

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