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Jan94
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Home phone calls are distorted.

Can you please tell me when I or somebody calls me on my house phone, its always distorted. Sometimes the persons voice goes off completely. They are brand new phones. As I thought the ones we had, were  faulty, as they had the same trouble. So I replaced them. 

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Megan_L
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Re: Home phone calls are distorted.

Hi Jan,

Thanks for using the forums to get this issue looked into, I am really sorry you're having a problem with your telephone.

I just need to ask some basic questions. Have you ever had an engineer out for this before?

Are all the wires connected properly and tightly?

Is the phone powerline plugged into the wall socket and not in an extension?

Thanks,

Megan_L

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Jan94
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Re: Home phone calls are distorted.

Hi. Thank you for your help about my home phone. I noticed we did have our phone plugged into a extention lead. So I plugged it straight into the wall socket and so far, when we use it, the call is clear. Thank you for your help. 

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Megan_L
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Re: Home phone calls are distorted.

Hi Jan,

thats brilliant! Thanks so much for following my advice, I'm glad you can now hear clearly.

However if you do have further issues you know where we are to get our help! 🙂

Kind regards,

Megan_L