Hi,
Have you managed to resolve this yet? If not I might be able to help - but may require account and area reference details If you still have an issue send me a private message.
I will need to test your services remotely.
To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any personal info in this thread as it's public.
Please hit the Kudos thumb to say thanks and mark answer as Helpful if the reply has helped at all
Here to help! I'm a technician helping out whilst working from home. Find out more