My caller ID stopped working some time ago, I called for technical support and after approx an hour the second line support team rectified the problem. After approx 3-4 days it stopped working again, same delay in getting to the second line support but again the problem was rectified, yet again after 3 -4 days it stopped working, this time the delay was extensive well over the hour and after trying to explain that this problem was re-occurring time and time again, the technician told me that the caller ID was disabled and she had re-connected it and I would have no further problems. But yet again after 3 days it has stopped working again. Can anybody help me in getting this sorted once and for all as we are getting nuisance calls but cannot tell who is calling before answering.
Thank you for providing me with that information mlm5051.
I have checked over the account the caller ID was still active on the account, however I have removed this and re-added it in the hope that this will work, If this dose drop out again then please do let me know & I can raise this with the IT team to investigate further.