I am resorting to this forum, in the hope of a successful outcome, after numerous failed attempts to have my previous telephone number ported across from my old provider; via phone calls with lengthy waiting times.
It has now been two months since I opened my VM account & my original phone number has not yet been ported across. I was told a number of weeks ago that VM would follow up again with my old provider and that I would be informed of the outcome within four working days. I still await a response.
I would be grateful if someone from the number porting team could respond.
Thanks for responding. It was active for around 9 days, after my VM contract started, but the porting did not complete. I have been calling the number on a daily basis to check if it has ported. It has been dead each time, so I am assuming that it has not been allocated to a new user.
Anything you can do would be gratefully appreciated.
The number remained active with my old provider for around 9 days after my VM broadband connection occurred, which I was led to believe would be a sufficient time frame to allow the porting process to complete. It later transpired that an administrative error on VM's part, (one of the digits was input incorrectly to the number porting submission) meant that the process was unsuccessful & my old contract with my previous provider came to an end.
My number has finally been ported, thanks to the efforts of Hetty & Chris. I just wish I had used this forum much sooner, as the traditional customer service route has clearly not worked for me in this instance.